Our Sentact CLINICAL SUPPORT TEAM is integral to the value our Partners receive:

• Product development from a clinician’s perspective … applications are built to reinforce the goals and workflows of clinicians.
• Best-Practice Guidelines, Regulatory Standards, and Professional Standards
• Client access to our continually updated and accredited best-practices library (i.e. The Joint Commission, DNV, CMS, CIHQ, AAAHC, and others).
• Consultation of how to best deliver quality and safety improvements to patient care based on clinical experience and industry expertise, (i.e. HCAHPS scores, Patient Satisfaction, Staff Engagement, Reduce HAI, and others).

The Sentact CLIENT SUCCESS TEAM maintains and nurtures our Partner relationships:

• Driving attainment of our Partners goals by maintaining alignment and optimizing system and user performance through quarterly business reviews and monthly health calls
• Collaborating and identifying solutions that best fit Partner needs during onboarding, deployment, and for the life of our Partnership
• Guiding Partner and Sentact stakeholders to optimize performance of Sentact applications and maximize value for our Partners

Our highly reliable SENTACT SUPPORT SERVICES team is available 24 hours a day, 7 days a week, 365 days a year for all your technical needs:

• Conclusive coverage of technical matters, system administrator support, system updates and additional admin training
• Fast escalation for development when needed
• Thorough communication of progress and inquiry responses
• Tracking of inquiries via an electronic ticketing system
• Additional support is available for purchase at our Partners discretion