SentactViewpoint offers healthcare organizations a digital hub for capturing patient or employee compliments, complaints, grievances or performance innovation ideas - so that prompt and corrective action can be documented and tracked for recognition and resolution.
Higher Patient & Staff Satisfaction
Capture compliments, complaints, grievances, occurrences and process improvement ideas from employees, patients & visitors anywhere.
- Capture compliments, complaints, grievances, occurrences and process improvement ideas
- Automated creation and distribution of issue resolution responses
- Actionable feedback is tracked and escalated with push notifications to manage the grievance process
